What is the delivery timeline?
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Delivery typically takes 4-6 weeks after order confirmation. You'll receive tracking information once your NEO ships.
What is included in the warranty?
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The 3-year warranty covers manufacturing defects and hardware failures. It does not cover damage from accidents or improper use.
Can I return my NEO if I'm not satisfied?
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Yes, we offer a 30-day return policy. The product must be in original condition with all accessories.
How does the software update work?
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NEO receives automatic over-the-air updates that improve performance and add new features. Updates are free for the first 5 years.
What kind of support do you provide?
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We provide 24/7 premium support via phone, email, and live chat. Remote diagnostics and troubleshooting are included.
Is training included with purchase?
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Yes, we provide comprehensive setup assistance and basic operation training either remotely or on-site depending on your location.